By default, all product from JOMWESHOP will be given one week warranty from the date of parcel received. Some product will give longer warranty period please refer to product description, those no stated warranty means only 1 week warranty.
The warranty does not cover damage caused by human factors, accident, misuse of the product, unauthorized alternation to or change of parts or components of the product, or problems of power supply.
Before return your product, you need send details and photo to our team to confirm:
1. Photo of defect product (at least 3 from different angle)
2. Consignment note/ Delivery slip
3. Stated the defect issue
